Refund Policy

Every new company account starts on the free plan at no cost. We encourage you to evaluate the payroll, leave, attendance and claims modules on the free plan before upgrading, since paid subscriptions are billed in advance.

If you are not satisfied with your first paid subscription, you may request a full refund within 14 calendar days of the initial payment. This applies once per organisation and only to the first paid invoice.

Renewal charges are generally non-refundable. As a goodwill measure, if you contact us within 7 calendar days of an unintended renewal and the account has had no material usage in that new billing period (for example, no payroll run was processed), we will normally cancel the subscription and refund the renewal charge.

• You may cancel at any time from Plan & billing in your workspace settings.
• Cancellation stops future renewals; it does not automatically refund the current period.
• Your plan features remain active until the end of the paid period, then the account reverts to the free plan.

Downgrading takes effect according to your billing cycle. We do not provide cash refunds for unused days, seats, or partial months after a downgrade. Where a downgrade would place your employee count above the lower plan’s seat limit, you must reduce active employees first.

If a confirmed fault on our side prevents you from using a core module for a prolonged period and we cannot resolve it within a reasonable time, you may request a pro-rated refund or service credit for the affected period.

• Accounts suspended or terminated for breach of the Terms of Service.
• Charges older than 14 days on a first purchase, outside the cases described above.
• Dissatisfaction caused by incorrect data entered by your own administrators.
• Statutory penalties or losses arising from submissions you made to the authorities.
• Fees already paid to third parties, such as payment processing charges where non-recoverable.

Email hello@isalesai.com.my or message us on WhatsApp with your company name, the registered account email, the invoice or receipt number, and the reason for the request. We aim to acknowledge within 2 business days and to decide within 7 business days.

Approved refunds are returned through the original payment method via Stripe. Depending on your bank or card issuer, funds typically appear within 5 to 14 business days. Refunds are issued in the original currency of the transaction.

Please contact us before raising a chargeback with your bank. Accounts subject to an unresolved chargeback may be suspended until the dispute is settled.

Nothing in this policy limits any rights you may have under applicable Malaysian consumer protection law.